Policies

Shipping policy

 ALL  PRODUCTS TAKE 10-14 BUSINESS DAYS TO PROCESS, DAY 1 STARTS THE DAY AFTER YOUR ORDER IS RECEIVED. TRACKING NUMBERS ARE SENT VIA EMAIL AFTER PROCESSING

Packages will be shipped using USPS, FEDEX, DHL depending on your location

***BUSINESS DAYS DO NOT INCLUDE HOLIDAYS AND WEEKENDS.

***ALWAYS ALLOW ONE EXTRA BUSINESS DAY FOR PROCESSING AFTER A HOLIDAY OR A SALE. 

***WE DO NOT SHIP ANY PRODUCTS ON SATURDAYS AND SUNDAYS.

 

Questions regarding orders must be sent to COZYCOMFORTSLLC@MAIL.COM Please include name and order number.

INCORRECT SHIPPING INFORMATION:

If a package is returned to COZY COMFORTS OR COZY ATHLETICS CO.  due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the  customer will be responsible for the return shipping cost as well as the redelivery cost. COZY COMFORTS OR COZY ATHLETICS  is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.

LOST OR STOLEN PACKAGES:

COZY COMFORTS OR COZY ATHLETICS CO. Is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, COZY COMFORTS OR COZY ATHLETICS CO.   will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

WE USE STANDARD SHIPPING WHICH RANGES FROM 1-3 BUSINESS DAYS DEPENDING UPON YOUR LOCATION.